Frequently Asked Questions
Your guide to style, shipping, and shopping with confidence.
How do I determine the right size for my order?
Each product page features a detailed size guide with specific measurements. As fit can vary between designers, we also provide 'True to Size' indicators and model measurements for comparison.
What is your return policy for online purchases?
We offer a 14-day return window for all full-priced items. Garments must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
Do you offer international shipping?
Yes, The Dressing Room ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel an order within 60 minutes of placement by contacting our customer service team via live chat or email.